262 Reviews Found
Business Response
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We're more than happy to help!
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Business Response
Hi, thank you so much for your high star rating! We hope that you have a great day! Until the next time we meet, take care!
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Confirmed Service Customer
I brought in my vehicle almost 2 months ago because my check engine light was on. I was told a part needed to be ordered. I never heard back from anyone. I called a few weeks ago asking for an update and no one could give me any answers. First off, someone should have at least followed up with me if the part still hasn’t come in and secondly, I think it’s ridiculous that your dealership still hasn’t been able to get the part needed to fix my car. I pay my payment each month but am driving a car with something wrong with it.
Leslie N.
BUTLER
Business Response
Hello, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact us at (201) 806-1466 at your earliest convenience. We hope to hear from you soon. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (201) 806-1466.
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Business Response
Hi, thank you so much for your high star rating! We hope that you have a great day! Until the next time we meet, take care!
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Confirmed Service Customer
I have been a customer of FRANK'S for 15 years and the quality has always been outstanding. Getting your car serviced is not always a fun time - but I ALWAYS look forward to working with Matt Dawson! He is a star!
Keith C.
HOHOKUS
Business Response
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you.
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Confirmed Service Customer
Everyone is always so nice and welcoming at franks GMC. I am always so comfortable whenever I have to visit the service department.
Nicolette A.
ELMWOOD PARK
Business Response
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care!
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Confirmed Sales Customer
The staff was friendly and helped make the process of purchasing my truck very easy.
Douglas B.
EMERSON
Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for the great review!
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Confirmed Service Customer
I'm on my third lease with Frank's. Always feel comfortable with my salesperson and service department. Never had a problem that your team couldn't take care of
Randall A.
RUTHERFORD
Business Response
Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. We hope to be of service to you again in the future!
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Confirmed Sales Customer
Mark Hanley was awesome to work with!
Christine S.
HASBROUCK HEIGHTS
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Business Response
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We can't wait to see you again, have a great day.
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Business Response
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We can't wait to see you again, have a great day.
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Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Confirmed Sales Customer
The salesman was personable and the manager was knowledgeable and there was no pressure to purchase, which is extremely important to me.
Sharon L.
TOTOWA
Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Confirmed Sales Customer
Due to supply chain shortages especially when ordering a new vehicle that the salesperson ( Mark Hanley ) worked our way thru models and what options that are available made my experience very enjoyable. Once the new vehicle arrived, Mark went thru the paces to explain everything about the vehicle so that I had a complete understand of all the options and how they work. The rest of the staff who assisted in this experience were also great, everyone their makes you feel like you're part of the family!
Charles R.
MONTVILLE
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
Out of all the dealership we visited, Frank's was the only one that seemed sincere and eager to genuinely help us.
Christopher M.
BLOOMFIELD
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
The entire Staff is friendly and helpful. They took care of all my needs and explained everything I asked about clearly.
Domenick T.
NORTH ARLINGTON
Business Response
Hi there, thank you so much for your positive comments about Frank's GMC! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
I ordered mats for my new GMC. Came in so quick!
Lisa S.
SECAUCUS
Business Response
Lisa J Snedeker, thanks again for taking the time to leave us this information about your recent visit. We can't wait to see you again, have a great day.
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Confirmed Service Customer
Great service, definitely recommend if your GMC owner.
Soohak C.
DOUGLASTON
Business Response
Hi, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. We do hope we can be of assistance in the future. Take care!
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Confirmed Sales Customer
Michael Ventola was very helpful with getting the SUV I wanted. He kept in touch with me during the time my Terrain was being delivered.
Susan G.
CLIFTON
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!