Confirmed Service Customer
My truck was taken to the dealer via flatbed for a second time when it left me stranded due to an unknown issue when the vehicle would not shift. I did not receive a phone call from the dealer when the vehicle arrived. I also had to make several calls to check on the status. There was no loaner available to me on that Friday. They did have one on Monday but I had already made alternate arrangements. Nearly a week later when I picked up the vehicle it was not charged nor was it cleaned.
Allen M.
RIVER EDGE,
NJ
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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